Fidelity is a solution designed specifically for call centers in the SME sector, inbound and outbound campaign specialists, and customer service centers. The objectives are simple: to handle more calls with less personnel in the most efficient and professional way possible. Where Fidelity really makes the difference is in its ease of adaptability to all sector types and business sizes.

	Fidelity is an ACD / Call Center solution with optional modules for call recording (BRI, PRI, PBX, Analog), and for Telemarketing with Progressive or Predictive automatic dialing.
	Fidelity may be integrated with existing systems: databases, CRMs, ERPs, in-house software applications etc.
	With Fidelity, special applications adapted to the exact needs of the customer may be developed.
	Fidelity has the advantage of being developed entirely, both hardware and software, by just one company - Jusan.

The Supervisor module enables the monitoring and control of all call center activity in real time. To see the "Fidelity - Supervisor" demo, click one of the following links:

Fidelity Telemarketing is an ideal tool for telephone surveys, public-opinion polling, telemarketing and telesales, appointments confirmation, credit control, market research, and for any organization needing to make large scale contact with subscribers, customers, users or patients in the face of special offers, breakdowns, reminders, expiries, data confirmation etc. To see the "Fidelity Telemarketing - Smoking Habits Survey" demo click your preferred format:

Scripting - the Fidelity scripting tool enables the creation of scripts, forms and questionnaires totally adapted to the needs of each specific campaign. Above all this is an intuitive and user friendly tool which enables the full customization of campaign scripts for both outbound and inbound calls, on a minimal timescale. To see the "Fidelity Call Center - Creating a Telemarketing Form" demo click one of the links below: