A professional call recording solution is a modern day management tool that brings real benefits to both small and large companies, and today organizations across all business sectors make use of this technology for a whole host of different reasons such as: quality control, error prevention, legal compliance with industry standards, resolution of disputes, personnel training, supervision, security, etc.
Recall is a family of call recording solutions designed to meet the customer service level requirements of today’s ever more demanding markets. The different available versions of Recall enable the recording of internal and external calls, the recording of extensions or lines, and recording on demand or on either a selective or permanent basis.
Depending on the specific objective of the call recording solution and the organization in which it is to be installed, it may be necessary to record all of the calls, just some of the calls, or even just a part of some of the calls.
For this reason the Recall range offers different models according to the existing telecommunications infrastructure, and to the type of recording required: Blanket recording, Selective recording, or On-demand recording.
Recall ISDN: For Basic Rate Interface - BRI (digital lines).
Recall E1: For Primary Rate Interface - PRI (30 channel digital lines).
Recall Analog: For analog lines and/or analog extensions.
Recall SIP: For SIP channels (trunks or extensions).
Recall Digital: For proprietary digital extensions
For proprietary IP extensions (selective recording).
Management Software (for search, playback, and general administration)
All Recall models include the same search & management software (Recording Manager) in order to locate, listen to, and generally manage (send by e-mail, delete, add a category to, etc) the stored recordings.
All the audio files are stored in an SQL database in either wav or mp3 format, both of which may be encrypted.