Streamline CTI is a range of CTI applications designed to improve customer service levels
in all types of organization, by optimizing the information
and resources available.
CallStream (PC based Operator console)
is a Windows based application designed to optimize the handling of inbound call traffic. CallStream turns the operator's PC into e real time strategic point of information, making sure of your company's image and creating quality of service from the very first call ...
see YouTube demo
CallStream is the most advanced PC based operator currently available. The Busy Lamp Field makes a great deal of information available to the operator in real time, including:
> Status of all extensions, divided into convenient groups
> 'Presence' of all users (Business trip, meeting, lunch, ...)
> Ringing extensions (remote call capture)
> Calling party data (Name, phone number)
If you are interested in seeing the other available demos please send us an e-mail to: email@example.com
GC-9000 is a post-call survey solution. Designed for those companies that need to evaluate customer satisfaction with the quality of telephone assistance received. GC-9000 automates the whole process at the end of each call, allowing an unlimited number of questions, and storing calling party data, the extension number giving assistance and the answers to the survey in an Excel file.
Office Pro Dialer is a Dialer and Call Manager for Outlook™. It speeds up telephone assistance and boosts productivity in any workstation using Microsoft Outlook™ through the seamless integration of telephony functions. Office Pro Dialer helps to optimize resources and reduce costs in departments such as: Order Processing, Credit Control, Technical support, ....
Streamline Desktop is a simplified and accessible CRM type application based on an SQL database. Both inbound and outbound calls trigger an on-screen pop-up with the customers contact details. Main features include: full call history together with call notes, one click call making for any number of contacts, 'presence' of other users.
Projects / Turnkey solutions: The versatility of the Streamline CTI server also enables the development of made to measure solutions. For example:
> Developed specifically for the HiPath 3000 range of PBXs in the South American & Central American markets - A simple application that terminates different calls according to previously programmed time limits.
> Developed to operate with a HiPath 4000 in the new San Pedro Hospital in La Rioja, Spain. This application is integrated with the patients payments server and controls calls according to the patients current balance. Click for further information
> A CTI Gateway which enables communication between a Siemens HiPath 4000 and the management software installed at the main operations and control center of the Spanish capital's underground transport provider, Metro de Madrid. Further information